Shared team inbox
Every WhatsApp conversation lands in one place your whole team can see. Assign chats, leave internal notes, and never lose a thread when someone's on leave.
A SystraLogic product
Turn WhatsApp into your always-on customer operations desk
SilaDesk Connect gives your team one shared inbox for every WhatsApp conversation — with automated replies that handle the routine, lead details captured as you chat, and a clean handover to a human the moment it matters.
صِلةSila means connection
Nadia — new enquiryvia WhatsApp BusinessLIVE
[ 01 — The problem ]
If WhatsApp is your front door, why is it running like an afterthought?
For growing businesses everywhere — and especially across the GCC — WhatsApp is the primary way customers get in touch. Yet it's often run from personal phones and shared handsets — with no system behind it. That gap costs leads, deals and trust every day.
- MISSED
Enquiries go cold because no one saw the message in time.
- SLOW
Customers wait for replies while messages sit on one person's phone.
- INCONSISTENT
Different team members answer the same question different ways.
- NO HISTORY
There's no central record of what was promised, to whom, or when.
- FOLLOW-UP
Follow-ups depend on someone remembering to do them.
- NO VISIBILITY
Managers can't see what's happening across conversations.
This isn't a communication problem. It's a business infrastructure gap — and it's fixable.
[ 02 — How it works ]
Every conversation follows one clear path
From the first message to a recorded outcome, SilaDesk Connect gives each WhatsApp conversation the same reliable flow.
- 01
A customer messages
Someone sends a message to your WhatsApp Business number.
- 02
SilaDesk reads the intent
The conversation is understood and sorted by what the customer actually needs.
- 03
The AI answers or collects
Routine questions are answered instantly; key details are captured in the chat.
- 04
The conversation is routed
It's assigned to the right person or team — sales to sales, support to support.
- 05
A human takes over
When judgement is needed, your team steps in with the full conversation in front of them.
- 06
The outcome is recorded
What was said and promised is logged, searchable and ready for follow-up.
[ 03 — What it does ]
One shared inbox. Automated where it should be. Human where it matters.
The capabilities your team works with every day — built around how business actually happens, starting with the GCC.
Smart automated replies
Answer FAQs, share hours, and qualify leads instantly in Arabic and English. Automation handles the repetitive so your team handles the important.
Broadcast campaigns
Send targeted messages to segmented customer lists — promotions, reminders and re-engagement — in line with WhatsApp Business messaging policies.
Conversation history & CRM sync
Every message and commitment is logged and searchable, and can sync with your CRM so sales and support always have context.
Smart routing & assignment
Route incoming messages to the right person or department automatically, so nothing sits unanswered in a generic inbox.
Performance dashboards
See response times, conversation volume and team activity at a glance — and spot where the channel is leaking leads.
Business tool integrations
Connect the tools you already run your business on, so WhatsApp becomes part of your workflow rather than a separate island.
[ 04 — Human handover ]
AI when it helps. Your team when it matters.
Automation is there to clear the routine, not to hide behind. The moment a conversation needs judgement, SilaDesk Connect hands it to a person — and hands over the context with it.
- Escalate to a specific person or team, manually or by rule.
- The full conversation history travels with the handover — no blank chat window.
- Internal notes let your team brief each other without the customer seeing.
- Take back or reassign a conversation at any point.
[ 05 — Use cases ]
Built for the work your team already does on WhatsApp
Customer support
Answer common questions instantly and route the rest to the right agent with full history.
Lead qualification
Collect the details that matter up front, so your team spends time on ready buyers.
Appointment & enquiry intake
Capture bookings and enquiries in a structured way instead of scattered chat threads.
Sales follow-up
Keep every opportunity visible and assigned so promised follow-ups actually happen.
After-sales service
Give returning customers a consistent thread with the full record of what came before.
[ 06 — Built for the GCC ]
Arabic and English, natively — not a translated add-on
Most WhatsApp tools are built for the US or Europe and localised as an afterthought. SilaDesk Connect started with the GCC, so Arabic and English work together natively — wherever your customers are.
- Automated replies and conversations work in Arabic and English.
- Right-to-left interface support for Arabic-first teams.
- Workflows shaped by how GCC teams sell and support — built to fit teams anywhere.
AR + ENConversations handled natively in both languages
[ 07 — Control & accountability ]
Your customer conversations, off personal phones and under control
When WhatsApp runs through SilaDesk Connect instead of individual handsets, your business keeps the record and the access — not whoever happens to own the phone.
Centralised access
Conversations live in your business account with controlled team access — not scattered across personal devices.
Complete conversation records
Every message and commitment is logged and searchable, so nothing depends on one person's memory or phone.
Clear accountability
Assignment and internal notes make it clear who owns each conversation and what was said.
Have specific security, data-handling or compliance requirements? We'll walk through them with you during your demo.
[ 08 — Pricing ]
Simple plans built for growing teams
Whether you're a small team fielding a few dozen chats a day or a growing operation running multiple departments through WhatsApp, there's a plan that fits.
Starter
Small teams putting their WhatsApp on a proper footing.
Growth
Busier teams that need routing, automation and reporting.
Scale
Multi-department operations running high WhatsApp volume.
What shapes your plan
- The number of team members using the shared inbox
- Your monthly WhatsApp conversation volume
- The automation, routing and campaign features you need
- Integrations with your existing business tools
[ 09 — FAQ ]
Questions teams ask before a demo
Do we need to replace WhatsApp?
No. SilaDesk Connect works with WhatsApp Business — the same channel your customers already use. Your team works from a shared inbox on top of it.
Does it work in Arabic?
Yes. Conversations and automated replies work in both Arabic and English, and the interface supports right-to-left layouts.
Will automation replace our team?
No. Automation handles routine, repetitive questions. Anything that needs judgement is handed to a person, with the full conversation and context attached.
Can more than one person use the same number?
Yes — that's the point. Every conversation lands in one shared inbox your whole team can see, assign and act on, instead of being locked to a single phone.
How do we get started?
Book a personalised demo. We'll look at how your team uses WhatsApp today and show exactly how SilaDesk Connect would fit before you commit to anything.
Your customers are already on WhatsApp. Is your business ready for them?
Stop losing leads to missed messages and slow replies. See how SilaDesk Connect turns your WhatsApp into a reliable customer operations desk.
[ Book a demo ]
See SilaDesk Connect on your own WhatsApp
Tell us a little about your team and we'll walk you through a shared inbox, automated replies and human handover using examples close to your business.
What to expect
- A live, guided walkthrough of the shared WhatsApp inbox
- How automated replies and human handover work together
- A chance to ask about your specific workflow and team setup